Privacy Policy

1. Introduction

PropertyApp (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it when you use our platform at PropertyApp.

2. Information We Collect

We may collect the following categories of personal information:

• Contact enquiry data: when you submit a “Contact Agent” form: your name, phone number, and message.
• Usage data: pages visited, search queries, browser type, device information, IP address, and timestamps, collected automatically via server logs and analytics tools.
• Cookies: session cookies necessary for authentication and site functionality.
• Admin account data: email address and hashed password for authorised administrators of the Platform.

We do not collect payment card details. Any financial transactions are handled directly between buyers/tenants and sellers/landlords.

3. How We Use Your Information

We use the information we collect to:

• Facilitate contact enquiries between users and property agents.
• Operate, maintain, and improve the Platform.
• Monitor and analyse usage trends to enhance user experience.
• Ensure the security and integrity of the Platform.
• Comply with legal obligations.

4. Legal Basis for Processing

Where applicable, we process your personal data on the following legal bases:

• Consent: when you voluntarily submit a contact enquiry form.
• Legitimate interests: to operate and improve our Platform and to prevent fraud or abuse.
• Legal obligation: where we are required to process data to comply with applicable laws.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

• Service providers: trusted third-party providers (e.g., cloud hosting, image storage) who process data on our behalf under strict confidentiality obligations.
• Legal requirements: if required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

6. Cookies

We use essential cookies to maintain your session and provide core functionality. These cookies are strictly necessary and cannot be disabled without affecting the operation of the Platform. We do not currently use advertising or tracking cookies.

You can control cookie settings through your browser. Please note that disabling cookies may affect your ability to use certain features of the Platform.

7. Data Retention

We retain contact enquiry data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Usage logs are retained for a maximum of 12 months. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (“right to be forgotten”).
• Object to or restrict the processing of your data.
• Data portability: receive your data in a structured, machine-readable format.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@publicproperty.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption, hashed password storage, and restricted access controls. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

The Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. International Transfers

Your data may be stored and processed in countries outside your own. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the effective date at the top of this page. We encourage you to review this Policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: